What's your return policy?
We want you to be 100% happy with the product/s purchased from Caufields! We pride ourselves in carrying quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return a product, as per our policy listed below, not on our final sale items list and purchased outside our blackout period. Most of our products are backed by our Money Back guarantee and fall under our 14 Day Return Policy. Please note that refunds are for the cost of the merchandise only and return shipping charges are not refundable.
If you return something that has been used, worn, altered, is missing items, or is without the original packaging or garment tag you can’t receive a refund for that item. So please double-check to make sure you've included all of the pieces and packaging before returning anything. The following items are NEVER returnable:
- Hats, Masks and Special Order Items - including all Mascots
- Props that require special delivery
- Partial Party Kits
- Disposable Helium Tanks
- Any item that has been worn, used or altered
|Black Out Period
Midnight October 15th - Midnight October 31st (EST)
ALL SALES ARE FINALwhen purchasing during this period - no returns or exchanges
Keep in mind that there may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines, including unauthorized refusal of packages. There is also a minimum 15% restocking fee if more than five of one item is ordered and returned.
There are certain items we can only take back if they’re returned in the original, unopened factory-sealed packaging. These include:
- Undergarments, socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes)
- CD's and DVD's
- Wigs, beards, facial hair or any other artificial hair
- Make-Up, Prosthetics, fangs or any other fake teeth
- Party Supplies
Please note that costume styles can change without notice due to a change in the manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience. As part of our hassle free return policy you can return any item that doesn’t meet your full satisfaction.
How do I send back the item(s) I want to return?
Please read through our return policy to make sure your item is eligible for a refund. All returned items require a RAN (Return Authorization Number) that must be accessed within 14 days of the delivery date. To receive your RAN and initiate a return, Please call (502)583-0636 or e-mail us to obtain a RAN. Once you have the RAN, you must return the item to us within 14 days of the date you obtained the RAN.
You then need to send your return through a traceable shipping method. If you return the item without the ability to track the delivery and we don't receive the item, we will not be responsible for refunding the order.
UPS - Our preferred and fastest method.
Take your package to a UPS drop box, a UPS Store nearest you: Find the Closest UPS Service Location
or give it to your UPS driver.
US Post Office. Place the package in your residential mailbox, give it to your US postal carrier, or drop it off at any US Post Office or collection box.
Please take packages weighing more than 70 lbs. to a UPS location.
If you choose to call or email us about your return, please include the following information:
- Your email address
- Your order number
- A brief description of the issue
- Any item damage or shortage, if applicable
How long will it take to receive my refund?
We generally process returns within a week of receiving the product back. During the Halloween season this process may take up to 4 weeks.
Can I exchange what I ordered?
No. We don't offer exchanges due to quick stock turn over so if you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. We ask that you do this because the item you want might be out of stock by the time we receive your return. All appropriate policies apply to all returned items.