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ORDER INFORMATION:
To place an order on our website, please use our secure on-line shopping cart and enter your credit card or PayPal information. If you have questions regarding any of our products, you can email us 24 hours a day, 7 days a week, at
info@caufields.com or call us at 1.800.777.5653.

Options for sending in orders:
online:
www.caufields.com
email:_sales@caufields.com
telephone: 1.800.777.5653
post mail with international money orders

Methods of Payment
We accept Visa, Mastercard, American Express and Discover Credit
cards are pre-authorized for the purchase price until the order ships at which time your credit card will be charged for the purchase.

PayPal PayPal payments are instant payments unless you are using their echeck feature. Echecks can take up to 10 days to clear. Inventory is not held for these types of payments. If an item within your order sells out before your payment clears we will notify you.

Money Orders and International Money Orders  All orders by International Money Order will be shipped upon receipt of payment. Please include your contact information and a list of the items you are purchasing. Please allow additional delivery time for Money Order method of ordering. This method is not recommended close to our busy Halloween season. We can not hold inventory for this type of payment.

Back Orders
We usually have a large stock of products but if you purchase a product we have on back order, an email or phone call will be made alerting you to the delay with that particular item and approximately when it will be available and when your order will ship in full. This will delay the order. Our customers who have ordered a back order item may elect to have the remainder of the order shipped first and the back ordered item shipped when available. An additional shipping charge will be required for a splitting of the order. Canceling back order items is also an option. Inventory levels are updated to the site every day during the Halloween season and less frequently during the slower months however every effort is made to fulfill all orders. During the month of October we will take the initiative to cancel orders completely that have back order items to help with our workflow of orders.  We will contact you by email or phone of cancellation.  This will also speed up your reorder process for in stock items during the busy season.

Canceled Orders
Your order may be canceled during our processing timeframe before it is shipped. There are several reasons for an order cancellation. If an item is out of stock on your order, the complete order may be cancelled to allow for a faster reordering by you. If your payment was declined or returned NSF this would also cause a cancellation. If an order is unable to meet a delivery deadline it may also be canceled. Caufields.com reserves the right to cancel any order at any time with a full refund given without further compensation to the customer.  Once an order has been shipped there is no way to cancel it without expense to the customer.

Delivery Time
Most orders ship within 1-4 business days from when the order is placed. This timeframe does not include any customs delays if your order, is being shipped through a boarder crossing. In the event you require a rush order, please email or call us at 1.800.777.5653 to discuss special arrangements.

Halloween Delivery Deadlines
We experience a high volume of orders during October for the Halloween season, and work at a 2-6 day processing speed plus delivery time from our shipping warehouses.

Our delivery deadlines for orders to be delivered for Oct 31st are as follows
Canada/International - Oct 18 (up to 12 business days via global express USPS)
US PO, APO - Oct 18 (via priority mail USPS)
US - Oct 23rd (via UPS ground)
US - Oct 24th (via 3 day select UPS)
US - Oct 25th (via 2nd day air UPS)
US - Oct 26th (1 day saver UPS)
*anything ordered after these deadlines is not guaranteed for Halloween Oct 31st delivery*

Order Tracking
Once we have added the tracking number to an order, tracking the package en route is available at either the USPS or UPS website. The following phone numbers can be used:
UPS.com
1-800-PICK-UPS (800-742-5877)
1-800-833-0056 - TTY/TDD Access for the Hearing Impaired
USPS.com- International , PO Box and APO
United States Postal Service Packages and International Package Tracking
1-800-222-1811

Once a tracking has been added to your account and sent to you, it is your responsibility to divert and clear up any receiving delivery issues with the carrier. Any packages with failed delivery that are returned to our office will be charged the delivery cost, packaging and handling and a 15% restocking fee.

Minimum Order Requirement
Caufields.com has a low $5.00 minimum order requirement (based on the cost of merchandise only, does not include shipping costs or tax).

0% Sales Tax Shipments anywhere within the 47 of the 48 continental United States and shipments to Alaska & Hawaii are billed tax free.

Sales tax of 6% will be assessed for orders that are shipped to addresses in Kentucky. This is due to the fact that our corporate office is in Louisville, KY, United States.

 
Shipping

Please note: If your order includes an item that is particularly large, or if you have ordered in large quantities, our shipping calculator may not accurately give you the total shipping cost for your order. In most cases, this will not be a problem, but in the case of a large discrepancy, you will be notified of the difference and your order may be held pending your reply.

We have multiple warehouses that we utilize to fulfill our products. Your order may arrive in seperate packages if we utilize multiple warehouses to fulfill your order. There is no additional fee for the split in shipment however this may create a situation where delivery may not occur at the same point in time.  We will provide you with tracking information pertaining to each and all parcels.

US shipments Can be sent by UPS, FedEx & USPS Priority Mail. The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse. If you need something to arrive within 48 hrs, please contact us at 1.800.777.5653. Pick-ups are also available by arrangement.

The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse(1-4 days after the order is placed).We can not offer 2nd day or overnight services to our Canadian/Mexican/Virgin Island customers due to potential border and or customs delays.

International shipments can be sent by UPS, FedEx & USPS utilizing a variety of shipping service levels. The shipping fee is based on weight automatically calculated through our shopping cart. All shipping times quoted are based on the time it leaves our warehouse(1-4 days after the order is placed).  While we cannot guarantee a delivery date on international orders, we can estimate that all orders will be shipped from our warehouse within 48 hours. From there, the UPS & FedEx estimate delivery time of 3-4 business days to customs, and 2-3 business days for delivery after customs. Unfortunately, we cannot estimate customs time, and we recommend that our customers contact their local customs office for details on customs times and possible delays.

PO Box & APO addresses will automatically be sent USPS as UPS will not ship to these destinations.
 
Special Note on International Shipping
 
Note: items/orders being shipped outside the US through border crossings: Certain countries may charge additional fees, such as custom fees and independent carrier fees. Caufields.com can not anticipate these fees and will not be able to reimburse you for any additional fees incurred or predict additional shipping time due to these customs issues. Please contact your local customs office or branch office of the Postal Service to determine what type of fees you may expect based upon the type of merchandise you wish to order. If for any reason your package is undeliverable and is returned to our warehouse you will be charged for these fees as we the shipper are billed them on the return.

Rush Orders
In the event you would like to request a rush order on any of the items at Caufields, please call us at 1.800.777.5653. We will do our best to accommodate you. Unfortunately we can not offer 2nd day or overnight services to our Canadian & International customers due to border and or customs delays.

Manufacture Promo Images
Promotional images supplied by the manufacture may vary slightly from the actual product. The image may contain items not included in the sale such as footwear, makeup, accessories or other items to enhance the look of the item. 

If an element is not listed in the description it will not be included in the product. From time to time the manufacture may alter or discontinue an element of a product and we can not anticipate these changes. We will do what we can to rectify an issue and update a product description and image when necessary.

 

   

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